Marlow Navigation employs high calibre recruiting officers working out of a network of crewing offices located in shipping centres, including Rotterdam, Hamburg, Szczecin, Gdansk, Kaliningrad, St. Petersburg, Odessa, Mumbai, Hong Kong and Manila. Crew members are personally selected and prospective applicants carefully screened to verify their experience, competence, fitness and comprehension of English prior to enlistment.

The designated Crew Superintendent selects and engages the command and crew of each vessel taking fully into account special clients requests. There is strict adherence to internal Quality Standards, full compliance with IMO and STCW 95 requirements, and the manning stipulations of the vessel and her registry.

A policy of selective rehire ensures that crew members return to their previous vessels or to other vessels of the same client.

Continuous upgrade training and performance appraisal guarantee quality manpower, proficiency and safety on board. Electronic access of clients to our systems promotes transparency of operations and contributes to a more efficient planning. Furthermore it serves the needs of clients' I.S.M. requirements.
Following recruitment, Ship Superintendents and staff provide a worldwide support network for crews, attending to their welfare, general administration and day-to-day needs.

Crew Superintendents make regular visits on board and provide a valuable interface between crews, officers, the management team and the client. Such frequent contact enables crew performance to be continuously monitored and evaluated, training needs readily identified and revised safety programmes and procedures implemented. The positive effect on morale and operating efficiency is evident.

Marlow Navigation's crew management services are flexible and competitive and cover the complete spectrum of human resources management for the ship owner. These services are offered either on a lumpsum or cost plus fee basis.